FAQ

 
 
 

Q1: I am a beginner and not at all technical. What help will you provide me?
Q2: I have forgotten my username and/or password for the (control panel, Email, FTP, Domains, etc..)?
Q3: How do I set-up email addresses?
Q4: How do I set-up a catch-all email address?
Q5: How do I collect my emails using Outlook or Outlook Express?
Q6: How do I upload my web site to your servers?
Q7: How long after I registered my domain will I be able to use it?
Q8: How do I transfer a domain to/from DivisionX, Inc.?
Q9: The email address or the owner/administrator of my domain needs to be changed. How do I change it?
Q10: How do I use Webmail?
Q11: How do I use Webmail on my PDA?
Q12: How do I see the access statistics/hits/visitors of my website?
Q13: How to delete corrupted emails that when selected hang up Outlook Express

A1: I am a beginner and not at all technical. What help will you provide me?
Most important at the start is that you are able to send and receive emails.
Therefore we first work through the process of setting up your first email
address and explain how you can create more. We also walk you through how you
can use the control panel and its most important features. We will work with
you until you feel confident in trying things for yourself. Taking this initial
time to help our clients is very important to us since it has proved to lead
to much greater customer satisfaction. Our customers also know that there is
always someone there to help when they need it.

A2: I have forgotten my username and/or password for the (control panel, Email, FTP, Domains, etc..)?
All of your services are configured via the Customer Service Center. If you have forgotten your password, simply click on Login and then the link entitled “Forgotten your password?”. After you have submitted the required information your password will be emailed to the email address you registered with. Once logged into your Customer Service Center you can set or change the passwords for any of your services by first clicking on the link to the Hosting Control Panel, then the domain name related to the service, and then clicking on the link to the service (e.g. Mail for email, Setup for FTP, Front Page etc.). If you need help using the Hosting Control Panel please first try the link to our page-sensitive Help on the left-hand side of the page.

For security reasons your domains are administered separately to your hosting services. To obtain your domain’s login details, login to the Customer Service Center, click on Domains, and then click on Request Password for that domain. For UK domains you can send the changes to Nominet directly via the control panel. Please note that any changes to UK domains are first subject to review before they are submitted to Nominet.

If you still have problems, then please contact us by email or phone and we
will be happy to assist you.

A3: How do I set-up email addresses?
You can either have your emails forwarded to an existing email address or you
can create a physical mailbox. In either event you first need to login to
the control panel. After the initial page where you are asked to enter your
details, you are presented with a page with buttons that allow you to
manage your account. At the bottom of this page you will see a list of your
domain names. Click on the domain name you wish to set-up an email address
for. On the resulting page, click on the Mail button. To create a mailbox,
or to set-up email forwarding, click on Add New Mail Name. For physical
mailboxes you need to fill in the first part of the form and click OK.
For email forwarding, you only need to enter the Mail name, and untick
the mailbox button. If you are setting up email forwarding, on the ensuing
page, click on the Redirect button, and simply enter the email address you
wish to redirect to, ensuring that you have ticked Redirect.

A4: How do I set-up a catch-all email address?
You first need to login to the control panel. After the initial page where
you are asked to enter your details, you are presented with a page with
buttons that allow you to manage your account. At the bottom of this page
you will see a list of your domain names. Click on the domain name you wish
to set-up a catch-all email address for. On the resulting page, click on the
Mail button, then click on Preferences.

A5: How do I collect my emails using Outlook or Outlook Express?
You will need the free Adobe PDF Reader to read these documents and you may download it here. For step-by-step instructions for Outlook please click here. For step-by-step instructions for Outlook Express please click here. To create an email address for your domain please see the FAQ item here. As a customer of DivisionX, Inc. if this is your first time, please do not hesitate to contact us and we will walk you through the complete process.

A6: How do I upload my web site to your servers?
There are two ways to upload your data to our servers. In both cases you
need to upload your web pages and graphics to the httpdocs folder, and any
programs to the cgi-bin folder. The first method is to login to the control
panel, click on your domain name, and then click on File Manager. The File
Manager will allow you to upload pages and graphics one at a time and it also
allows you to change the permissions of files. The second method is to use
an FTP client. FTP stands for File Transfer Protocol and there are a number
of very good and free FTP clients available for Windows. You can download
the popular Ace FTP Freeware client from here, or you can visit Tucows and
look for a free client that will meet your needs and run on your operating
system.

A7: How long after I registered my domain will I be able to use it?
If you registered your domain and arranged hosting with us we can typically
get you up and running in 15minutes.

A8: How do I transfer a domain to/from DivisionX, Inc.?
To transfer your domain to us simply visit our home page, enter your
domain name in the box provided, click Go and follow the instructions.
For UK domains you also need to ask your current registrar to change the
IPS tag to DIVISIONX.

To transfer a non-UK domain away from DivisionX, Inc., you need to ask the
gaining registrar to initiate a transfer. The request is then emailed to
the listed owner, and administrator of the domain who can approve or
decline the transfer. As soon as we receive an approved transfer request
we will unlock and release the domain. Transfers away from DivisionX, Inc.
are free of charge. The time it takes for the gaining registrar to take
over your domain is dependent on how quickly they respond. Please note that
transferring domains to or from some registrars can take much longer and
we have no control over this process. To transfer away UK domains simply email
us from your registered email address stating the new IPS tag. We will then
contact you back at your registered email address to confirm your request.
Following successful confirmation most transfers are immediate but
please allow a maximum of 48hrs to process your request.

A9: The email address or the owner/administrator of my domain needs to be changed. How do I change it?
When you register com, org, net etc. domain with us you are provided with
a username and password and login details to have full control of your domain
to the extent that for non-UK domains you may even change the ownership.
Therefore we take great precautions to ensure this information is only
available to the owner of the domain. In addition domains are locked to
stop any unauthorized transfers. You can login to the customer service
center at any time and re-request these login details for your domains.
For UK domains, since the ownership can only be changed by Nominet, your
customer service center login details only allow you to modify the attributes
of your domains. If for some reason the email address of the administrator
of the domain is not working you can request it to be changed by completing
the Change of Administrator Email form
and faxing, or scanning and emailing us, the required documents. These
details must obviously correspond to that of the domain owner. We will then
use every means at our disposal to confirm your request and to contact
the owner using the information we have available before making any changes.

A10: How do I use Webmail?
If you have set-up a physical mailbox for your email address
(i.e. it is not forwarded) you can use Webmail to send and receive emails. Your Webmail
home page is at webmail.yourdomain, e.g. for us it is at webmail.divisionx.com.
When you see your Webmail home page simply enter your email address as
the username and the password for your mailbox to access Webmail.

A11: How do I use Webmail on my PDA?
This item has been kindly supplied by Andrew Parkes
(www.saxonpark.co.uk).

Step 1: Visit your Webmail home page and add it to your Bookmarks/Favourites.
Your Webmail home page is at webmail.yourdomain.com, e.g. for us it is at
webmail.divisionx.com.
Step 2: Open the Webmail page and login
Step 3. A separate window will then welcome you to Webmail, but nothing else.
You then must click from Bookmarks/Favourites your Webmail homepage and it
then shows the Webmail window and you can deal with your emails as usual.

Note: Sometimes when sending emails, it asks you to log in again to protect the
security of the system.

A12: How do I see the access statistics/hits/visitors of my website?

You can access your Webstats in two ways. The simplest way is
visit http://www.yourdomain/webstat. Alternatively, login to the
Hosting Control Panel, click on your domain name, and then Reports. Clicking
the Webstats button then displays the same page. You can password protect
your Webstats by following the same procedure but instead of clicking
on Reports, click on Setup. Near the bottom of the page you will see a
tick-box next to the statistics section that allows you to password protect
it. Please note that if you just started hosting your domain with us it will
take one or two full days before there are sufficient statistics to produce
a report.

A13: How to delete corrupted emails that when selected hang up Outlook Express.

This answer was kindly provided by Mr. Savage of Grosvenor Imaging. Please note this information
is provided AS IS and any use whatsoever of this information is entirely at your own risk.

“If possible move (from within outlook express) any emails that are wanted
from inbox to another folder e.g. Drafts. [right click move to]

Then quit outlook express
Right click ‘Start’
Go to: local settings / application data / identities in there there should be only one folder (a long string of letters and
numbers)
Open then go to: microsoft / outlook express
In this folder you will find inbox, outbox etc.
Re-name inbox – inbox old (or any new name that does not conflict)
Close folder
Restart outlook express (this will now create a new inbox)
All should now be functioning correctly.
If so move wanted emails from drafts back to inbox
Finally if you are absolutely sure all is well then go back to inbox old (the renamed file above) and delete it”